Chaotic scheduling and mandatory overtimeįormer Southwest operations agent Hally Chauvin says she quit the company three months ago because of chaotic scheduling and mandatory overtime. American Airlines is the latest carrier to announce cuts to its schedule primarily from its Philadelphia hub even as demand for flights continues to soar.
SOUTHWEST AIRLINES FLIGHTS CANCELLED ON JANUARY 5 SOFTWARE
The company has faced criticism for its outdated scheduling software and communications systems, and the impact that has - not just on passengers but also its employees. airline at that time, had 19 flights drop off its schedule.īoth the Biden administration and Congress say they will investigate what went wrong at Southwest. In comparison, Frontier, which had the second-most cancellations by a U.S.
National Unclaimed luggage piles up at airports following Southwest cancellationsīy Thursday afternoon, there were still few signs of relief: More than 2,300 Southwest flights had been canceled, according to airline tracker FlightAware.
But the Proveaux family flight was canceled on Dec. Transportation Secretary Pete Buttigieg says Southwest has agreed to honor "reasonable" requests for reimbursement for passengers who faced delays between Dec. A surge in Covid cases and severe winter storms created a miserable holiday travel season for hundreds of thousands of stranded airline passengers. In an apology statement late Wednesday - and again on a media briefing call on Thursday - Southwest said passengers can apply online for baggage returns, flight refunds and travel expenses from this week's disruption. But on Wednesday night, to her shock, the luggage was delivered to her door. Given all the chaos she's witnessed this week, Proveaux figured she'd never see her bags again. SkyWest Airlines, which operates flights for several major carriers, and United Airlines each canceled more than 500. When they finally got back home to Memphis and stood in line with dozens of others to check on their luggage, it turned out their bags had been in Denver the whole time. Southwest Airlines suspended over 1,000 flights, more than any other carrier. It was a frigid minus 3 degrees in Denver, but the family had packed their winter coats and had only the warm-weather clothes they'd put on that morning in California. "Which didn't make sense to us because no flights had taken off." "We were told that night that our bags had already flown to Memphis," she said. Like so many, April Proveaux and her family of five were stuck in Denver for four days with no luggage.
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